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FAQs

General Questions

WE CARE – We care about our clients’ needs, their aspirations, their business, and their people. We recognise that everything we do affects our clients’ buildings/ assets and the interaction of those assets with the people that visit them, whether employees, tenants, other contractors, or visitors. 

GREAT PEOPLE – We have great people working us and we invest in their future to ensure its sustainable for them, their communities and for SMC Premier Group. Our people and our alliance partners are competent, knowledgeable, passionate, innovative, and driven to make a positive difference to our clients. 

RIGHT FIRST TIME – EVERY TIME – We are passionate about doing everything Right First Time- Every Time. This means our services are fit for purpose, effective, efficient, and sustainable. We reduce wasted resources, including time on site which means less disruption for our clients or a faster project time. 

GREAT PLACE TO WORK – We create ‘great places to work’. This is not only on our own sites but for that of our clients too. This is reflected by our awareness of H&S and Environmental compliance and best practice but also extends to our exemplary attitude, timekeeping, flexibility, and attire.  We also recognise that we all spend a lot of time in a working environment and therefore we are pleasant, friendly, and understanding to deal with.  We also promote great communication between our clients and our workforce.

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We have extensive experience working in the following sectors:- Commercial Offices, Education (including Schools, Colleges & Universities), Retail, Healthcare (including Hospitals, Clinics, Surgeries), Manufacturing (including Cleanroom/ Anti-static or Laboratory environments), Leisure (including Gyms), B2B and Industrial Services.

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We carry out most types of cleaning and have been providing clients with service excellence for over 35 years, so please get in touch. 

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If you give us a call, we can discuss your needs and see what we can do to help. We pride ourselves on our speed of reaction to a client’s needs.

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We can offer our services throughout the UK.

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Yes, please do. We always love a challenge, so if you contact us we would be glad to try to help you.

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We guarantee that we can provide cover for all sickness and holidays due to SMC Premier’s resources of the Mobile Support Teams that we employ.

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24 hours a day 7 days a week dependant on our client’s requirements.

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Our Minimum contract terms are 3 months.

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We can provide temp cleaning staff for a minimum of 2 weeks cleaning cover.

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Yes, but the different types of services that we offer have different audits schedules. For instance, for all Cleaning contracts you will receive an audit every month.

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Finding an innovative, value driven and customer centric solutions provider can be difficult. We pride ourselves on providing service excellence to our clients.

If you would like to know more on how we can support your business please complete the enquiry form below.

Please fill out all of the above fields. All submissions will be responded to within 24 hours.